Refund & Dispute Policy Last update 1 month ago

Effective Date: 1st February, 2026

This Refund & Dispute Policy outlines how refunds, cancellations, and disputes are handled on Bridgr. By using the platform, you agree to the terms described below.

1. Overview

Bridgr acts as a platform connecting Buyers and Freelancers. While we facilitate transactions and may assist in resolving disputes, all services are provided by independent freelancers.

Refunds and disputes are handled based on fairness, service agreements, and the nature of the issue.

2. When Refunds Are Applicable

A Buyer may be eligible for a refund under the following circumstances:

  • The freelancer fails to deliver the service within the agreed timeframe
  • The delivered work is significantly different from the agreed requirements
  • The freelancer is unresponsive or inactive
  • The order is cancelled before work has begun

Refunds are not guaranteed and are subject to review.

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • The Buyer has approved or accepted the final delivery
  • The project requirements were unclear or changed mid-way
  • Minor differences that do not affect the core deliverables
  • Delays caused by lack of communication from the Buyer

4. Cancellation Policy

4.1 Buyer-Initiated Cancellation

Buyers may request cancellation if:

  • Work has not started
  • The freelancer agrees to cancel

4.2 Freelancer-Initiated Cancellation

Freelancers may cancel orders if:

  • The Buyer is unresponsive
  • Requirements are unclear or repeatedly changed

5. Dispute Resolution Process

If an issue arises, the following process applies:

  1. Direct Communication
  2. Buyers and Freelancers should first attempt to resolve the issue through messages.
  3. Raise a Dispute
  4. If unresolved, either party can request support intervention.
  5. Review by Bridgr
  6. Our team will review:
  • Order details
  • Communication history
  • Delivered work
  1. Final Decision
  2. Bridgr may issue:
  • A full refund
  • A partial refund
  • No refund (if work meets requirements)

All decisions made by Bridgr are final.

6. Payment Protection

Payments made on Bridgr are held securely until:

  • The Buyer approves the work, or
  • The order is marked as complete

This ensures fairness for both Buyers and Freelancers.

7. Refund Processing Time

Approved refunds are processed within:

  • 5–10 business days, depending on the payment method

Delays may occur based on banking or payment providers.

8. Chargebacks & External Disputes

Initiating a chargeback outside the platform (via bank or payment provider) may result in:

  • Account suspension
  • Permanent restriction from using Bridgr

Users are strongly encouraged to resolve issues through the platform first.

9. Abuse & Misuse

Bridgr reserves the right to:

  • Deny refund requests in cases of misuse or abuse
  • Take action against users attempting to exploit the system

10. Contact Support

For refund or dispute-related queries, contact us at:

Email: support@bridgr.in

Response Time: Within 24 hours

11. Policy Updates

Bridgr may update this policy at any time. Continued use of the platform indicates acceptance of the updated terms.

Bridgr — Ensuring Fair, Secure, and Transparent Transactions

Trustpilot